Frequently Asked Questions

What does white glove support include?

White glove support means that Gander handles all aspects of getting you your content—all you need to do is tell us what you need and ship your product out to creators with the click of a button. We’ll handle everything from communicating with the creator, to editing, undertaking revisions, negotiating licensing, and beyond.

How does payment work?

All payments go through Shopify or Stripe. All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Charges for each content request are billed at the time the request is submitted. Please refer to our pricing page for a breakdown on costs per video.

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Will this affect my site speed?

No! We’ve crafted a system that always prioritizes your ecommerce site and doesn’t load unless your shipper has enough bandwidth for video content. No lagging here.

Do I need coding skills?

No! Our Shopify extension is super easy to use and can be integrated with your site in less than a minute. No coding needed!

What if I don’t have Shopify?

No problem—please reach out to our team at support@gogander.io. From there, we’ll figure out if we can get you a custom snippet.

Who can I talk to if I have more questions?

You can contact us at support@gogander.io

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How do I change my subscription plan?

You can change your subscription plan at any time by going to the settings page within your application.

I have a feature request/suggestion. How can I provide feedback?

You can contact us at support@gogander.io

Who can request content?

Content Management services are only available for brands on the Professional Plan.

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Does Gander do revisions? How many can I receive?

Yes, you can request up to 2 revisions from our editing team. In the unlikely event that the creator did not follow the brief, you can request a reshoot. Please note only 1 reshoot is allowed per video.

How does content licensing work?

You can purchase a standard content license for each video. The content license fee is $25 every 3 months, your license will be automatically renewed until you cancel.

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How does Gander source and pick creators?

Our creator network is invite-only and includes trained micro-influencers. And we're constantly on the hunt for new creators that help fulfill the brand's needs.

How long does it take to receive content?

You can expect to receive your video 30 days after your creator has been selected.

How many videos do I get?

Brands on the Professional tier can request 8 to 10 videos during onboarding.

Have questions that aren't answered in our other FAQs?

Email support@gogander.io to get answers